Technology & Digital
Cloud Services Agreement
Agreement for cloud hosting, SaaS, or infrastructure services including SLA, data handling, and support terms. Two signers (provider and client).
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# Cloud Services Agreement **Effective Date:** ___________ This Cloud Services Agreement ("Agreement") is entered into by and between: **Service Provider:** ___________ ("Provider") **Client:** ___________ ("Client") ## 1. Services **Service Name:** ___________ **Service Description:** ___________ **Service Type:** ___________ **Service URL/Endpoint:** ___________ ## 2. Subscription and Access **Subscription Plan:** ___________ **Licensed Users:** ___________ **Storage Allocation:** ___________ **Bandwidth/Transfer:** ___________ ## 3. Service Level Agreement (SLA) (a) **Uptime Commitment:** Provider guarantees ___________, measured monthly, excluding scheduled maintenance. (b) **Scheduled Maintenance Window:** ___________ (c) **SLA Credits:** If Provider fails to meet the uptime commitment in any calendar month, Client shall be eligible for service credits as follows: 99.0%-SLA: 10% credit; 98.0%-99.0%: 25% credit; below 98.0%: 50% credit. Credits shall be applied to future invoices and shall not exceed the monthly service fee. (d) **Response Time Targets:**
Fields (41)
effective date
date · required
provider name
text · required
client name
text · required
service name
text · required
service description
textarea · required
service type
select · required
service url
text · required
subscription plan
select · required
licensed users
select · required
storage
select · required
bandwidth
select · required
uptime sla
select · required
maintenance window
select · required
critical response
select · required
high response
select · required
medium response
select · required
low response
select · required
data location
select · required
encryption standard
select · required
backup frequency
select · required
export format
select · required
security certs
select · required
security notification
select · required
data role
select · required
support level
select · required
support channels
select · required
service fee
text · required
fee period
select · required
billing cycle
select · required
payment method
select · required
price change notice
select · required
initial term
select · required
renewal term
select · required
non renewal notice
select · required
convenience termination
select · required
data retrieval period
select · required
governing state
select · required
provider signer name
text · required
provider signer title
text · required
client signer name
text · required
client signer title
text · required
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