Technology & Digital
Cloud Services Agreement
Agreement for cloud hosting, SaaS, or infrastructure services including SLA, data handling, and support terms. Two signers (provider and client).
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# Cloud Services Agreement **Effective Date:** ___________ This Cloud Services Agreement ("Agreement") is entered into by and between: **Service Provider:** ___________ ("Provider") **Client:** ___________ ("Client") ## 1. Services **Service Name:** ___________ **Service Description:** ___________ **Service Type:** ___________ **Service URL/Endpoint:** ___________ ## 2. Subscription and Access **Subscription Plan:** ___________ **Licensed Users:** ___________ **Storage Allocation:** ___________ **Bandwidth/Transfer:** ___________ ## 3. Service Level Agreement (SLA) (a) **Uptime Commitment:** Provider guarantees ___________, measured monthly, excluding scheduled maintenance. (b) **Scheduled Maintenance Window:** ___________ (c) **SLA Credits:** If Provider fails to meet the uptime commitment in any calendar month, Client shall be eligible for service credits as follows: 99.0%-SLA: 10% credit; 98.0%-99.0%: 25% credit; below 98.0%: 50% credit. Credits shall be applied to future invoices and shall not exceed the monthly service fee. (d) **Response Time Targets:**
Fields (41)
effective date
date 路 required
provider name
text 路 required
client name
text 路 required
service name
text 路 required
service description
textarea 路 required
service type
select 路 required
service url
text 路 required
subscription plan
select 路 required
licensed users
select 路 required
storage
select 路 required
bandwidth
select 路 required
uptime sla
select 路 required
maintenance window
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critical response
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high response
select 路 required
medium response
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low response
select 路 required
data location
select 路 required
encryption standard
select 路 required
backup frequency
select 路 required
export format
select 路 required
security certs
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security notification
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data role
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support level
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support channels
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service fee
text 路 required
fee period
select 路 required
billing cycle
select 路 required
payment method
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price change notice
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initial term
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renewal term
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non renewal notice
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convenience termination
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data retrieval period
select 路 required
governing state
select 路 required
provider signer name
text 路 required
provider signer title
text 路 required
client signer name
text 路 required
client signer title
text 路 required
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