Transportation & Logistics
Fulfillment Services Agreement
E-commerce and direct-to-consumer fulfillment contract covering pick-pack-ship services, SLAs, inventory accuracy, returns handling, fees, and liability between a merchant and fulfillment provider.
About this template
The Fulfillment Services Agreement is a ready-to-use transportation & logistics template you can send for signature in minutes. It is written for 2 signers (merchant and provider) and, by default, expires 30 days after it is sent if left unsigned. It covers fulfillment, ecommerce, logistics. Like every Abundera Sign template it is a convenience draft structured for ESIGN Act and UETA compliance, not a substitute for legal advice. Each signed copy is sealed with PAdES-LTA digital signatures, dual RFC 3161 timestamps, and a tamper-evident evidence package in WORM storage.
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# Fulfillment Services Agreement This Fulfillment Services Agreement ("Agreement") is entered into as of ___________ by and between: **Merchant:** ___________, a ___________ with its principal place of business at ___________ ("Merchant"); and **Provider:** ___________, a ___________ with its principal place of business at ___________ ("Provider"). --- ## 1. Scope of Services Provider shall perform the following order fulfillment services ("Services") for Merchant's consumer and B2B orders: (a) **Receiving:** Accept inbound shipments of Merchant's products ("Inventory"), verify unit counts against ASNs, inspect for visible damage, and record discrepancies within ___________ business hours of delivery. (b) **Storage:** Store Inventory in a secure, climate-appropriate environment at Provider's facility located at ___________. (c) **Order Processing:** Upon receipt of a valid order from Merchant's order management system (OMS) or sales channels, pick items from stock, pack them in Merchant-specified packaging, apply carrier labels, and tender to the designated carrier. (d) **Returns Processing:** Receive return shipments from end customers, inspect each unit, update Inventory records, restock sellable units, and quarantine or dispose of unsellable units per Merchant's written instructions. (e) **Kitting and Bundling:** Assemble pre-defined kits or bundles as specified in written kitting instructions provided by Merchant, subject to additional fees per Section 5. (f) **Reporting:** Provide Merchant with daily inventory snapshots and real-time order status through Provider's fulfillment portal or API integration. --- ## 2. Sales Channels and OMS Integration Merchant's active sales channels and OMS platform: ___________ Provider shall complete technical integration within ___________ business days of the execution of this Agreement. Merchant shall provide API credentials and technical documentation required for integration. Each party shall designate a technical contact responsible for integration support. --- ## 3. Service Level Commitments **Order Accuracy:** Provider shall achieve ___________% or greater pick-and-pack accuracy, measured monthly as (correct orders / total orders shipped × 100).
Fields (45)
effective date
date · required
merchant name
text · required
merchant entity type
select · required
merchant address
textarea · required
provider name
text · required
provider entity type
select · required
provider address
textarea · required
receiving turnaround hours
number · required
facility address
textarea · required
sales channels
text · required
integration lead time days
number · required
sla accuracy pct
number · required
cutoff time
time · required
sla on time ship pct
number · required
inventory accuracy variance pct
number · required
sla credit pct
number · required
max monthly credit pct
number · required
asn lead time hours
number · required
fee receiving per unit
currency · required
fee storage per pallet month
currency · required
fee storage per sqft month
currency
fee pick per line
currency · required
fee pack per shipment
currency · required
fee returns per unit
currency · required
fee kitting per kit
currency
carrier markup pct
number · required
minimum monthly fee
currency · required
invoicing cycle
select · required
payment due days
number · required
late payment interest pct
number · required
provider liability cap
currency · required
warehouse liability insurance
currency · required
start date
date · required
initial term months
number · required
termination notice days
number · required
inventory transfer days
number · required
holdover storage rate
text · required
governing state
select · required
arbitration city
text · required
merchant signatory name
text · required
merchant signatory title
text · required
merchant company name
text · required
provider signatory name
text · required
provider signatory title
text · required
provider company name
text · required
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Send this template with cryptographic proof
Every signed document gets PAdES-LTA digital signatures, dual RFC 3161 timestamps, and a tamper-evident evidence package sealed in WORM storage.