Technology & Digital
IT Support/Help Desk Services Agreement
IT support and help desk services agreement with tiered support levels and response times. 2 signers (provider and client).
Document Preview
# IT Support/Help Desk Services Agreement **Effective Date:** ___________ This IT Support/Help Desk Services Agreement ("Agreement") is entered into by and between: **Provider:** ___________ ("Provider") **Client:** ___________ ("Client") ## 1. Scope of Support Services The Provider shall deliver IT support and help desk services as described below: **Support Plan:** ___________ **Number of Supported Users:** ___________ **Number of Supported Devices:** ___________ **Support Channels:** ___________ ## 2. Support Coverage Hours **Help Desk Hours:** ___________ **After-Hours Support:** ___________ **Holiday Coverage:** ___________ ## 3. Supported Systems and Software **Operating Systems:** ___________ **Supported Software:** ___________ **Excluded Systems:** ___________ ## 4. Tiered Support Model
Fields (44)
effective date
date 路 required
provider name
text 路 required
client name
text 路 required
support plan
select 路 required
supported users
text 路 required
supported devices
text 路 required
support channels
select 路 required
helpdesk hours
select 路 required
after hours
select 路 required
holiday coverage
select 路 required
supported os
select 路 required
supported software
textarea 路 required
excluded systems
textarea
tier3
select 路 required
critical response
select 路 required
critical resolution
select 路 required
high response
select 路 required
high resolution
select 路 required
medium response
select 路 required
medium resolution
select 路 required
low response
select 路 required
low resolution
select 路 required
ticket system
select 路 required
remote support
select 路 required
onsite support
select 路 required
onsite response
select 路 required
onsite rate
text
client contact
text 路 required
client contact email
text 路 required
client contact phone
text 路 required
monthly fee
text 路 required
per incident fee
text
billing cycle
select 路 required
payment terms
select 路 required
payment method
select 路 required
late fee
select 路 required
initial term
select 路 required
renewal
select 路 required
termination notice
select 路 required
governing state
select 路 required
provider signer name
text 路 required
provider signer title
text 路 required
client signer name
text 路 required
client signer title
text 路 required
Send this template with cryptographic proof
Every signed document gets PAdES-LTA digital signatures, dual RFC 3161 timestamps, and a tamper-proof evidence package sealed in WORM storage.