Services & Consulting
Managed IT Services Agreement
Managed IT services agreement (MSP) covering infrastructure management, support tiers, and SLAs. 2 signers (provider and client).
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# Managed IT Services Agreement **Effective Date:** ___________ This Managed IT Services Agreement ("Agreement") is entered into by and between: **Provider:** ___________ ("Provider") **Client:** ___________ ("Client") ## 1. Scope of Services The Provider shall deliver the following managed IT services: **Service Tier:** ___________ **Services Description:** ___________ **Number of Endpoints/Devices Covered:** ___________ **Number of Users Covered:** ___________ **Supported Locations:** ___________ ## 2. Core Services Included The following services are included in the selected tier: (a) **Network Monitoring:** ___________ (b) **Patch Management:** ___________ (c) **Backup and Disaster Recovery:** ___________ (d) **Antivirus/Endpoint Protection:** ___________ (e) **Help Desk Support:** ___________ (f) **On-Site Support:** ___________
Fields (40)
effective date
date · required
provider name
text · required
client name
text · required
service tier
select · required
services description
textarea · required
endpoint count
text · required
user count
text · required
supported locations
textarea · required
network monitoring
select · required
patch management
select · required
backup dr
select · required
endpoint protection
select · required
helpdesk
select · required
onsite support
select · required
uptime guarantee
select · required
response critical
select · required
response high
select · required
response medium
select · required
response low
select · required
sla credit
select · required
additional rate
text · required
monthly fee
text · required
billing cycle
select · required
payment terms
select · required
payment method
select · required
late fee
select · required
initial term
select · required
renewal
select · required
termination notice
select · required
compliance
select · required
breach notification
select · required
data return
select · required
insurance amount
select · required
eo insurance
select · required
cyber insurance
select · required
governing state
select · required
provider signer name
text · required
provider signer title
text · required
client signer name
text · required
client signer title
text · required
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