Services & Consulting
Managed IT Services Agreement
Managed IT services agreement (MSP) covering infrastructure management, support tiers, and SLAs. 2 signers (provider and client).
Document Preview
# Managed IT Services Agreement **Effective Date:** ___________ This Managed IT Services Agreement ("Agreement") is entered into by and between: **Provider:** ___________ ("Provider") **Client:** ___________ ("Client") ## 1. Scope of Services The Provider shall deliver the following managed IT services: **Service Tier:** ___________ **Services Description:** ___________ **Number of Endpoints/Devices Covered:** ___________ **Number of Users Covered:** ___________ **Supported Locations:** ___________ ## 2. Core Services Included The following services are included in the selected tier: (a) **Network Monitoring:** ___________ (b) **Patch Management:** ___________ (c) **Backup and Disaster Recovery:** ___________ (d) **Antivirus/Endpoint Protection:** ___________ (e) **Help Desk Support:** ___________ (f) **On-Site Support:** ___________
Fields (40)
effective date
date 路 required
provider name
text 路 required
client name
text 路 required
service tier
select 路 required
services description
textarea 路 required
endpoint count
text 路 required
user count
text 路 required
supported locations
textarea 路 required
network monitoring
select 路 required
patch management
select 路 required
backup dr
select 路 required
endpoint protection
select 路 required
helpdesk
select 路 required
onsite support
select 路 required
uptime guarantee
select 路 required
response critical
select 路 required
response high
select 路 required
response medium
select 路 required
response low
select 路 required
sla credit
select 路 required
additional rate
text 路 required
monthly fee
text 路 required
billing cycle
select 路 required
payment terms
select 路 required
payment method
select 路 required
late fee
select 路 required
initial term
select 路 required
renewal
select 路 required
termination notice
select 路 required
compliance
select 路 required
breach notification
select 路 required
data return
select 路 required
insurance amount
select 路 required
eo insurance
select 路 required
cyber insurance
select 路 required
governing state
select 路 required
provider signer name
text 路 required
provider signer title
text 路 required
client signer name
text 路 required
client signer title
text 路 required
Send this template with cryptographic proof
Every signed document gets PAdES-LTA digital signatures, dual RFC 3161 timestamps, and a tamper-proof evidence package sealed in WORM storage.