Services & Consulting

Service Level Agreement (SLA)

Service level agreement with uptime guarantees, response times, performance metrics, and service credits. Two signers (provider and client).

📄 2 signers📅 30-day expiry🏷 Services & Consulting🔖 two-signers, agreement

About this template

The Service Level Agreement (SLA) is a ready-to-use services & consulting template you can send for signature in minutes. It is written for 2 signers (provider and client) and, by default, expires 30 days after it is sent if left unsigned. It covers two signers, agreement. Like every Abundera Sign template it is a convenience draft structured for ESIGN Act and UETA compliance, not a substitute for legal advice. Each signed copy is sealed with PAdES-LTA digital signatures, dual RFC 3161 timestamps, and a tamper-evident evidence package in WORM storage.

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# Service Level Agreement (SLA) **Effective Date:** ___________ This Service Level Agreement ("SLA" or "Agreement") is entered into by and between: **Service Provider:** ___________ ("Provider") **Client:** ___________ ("Client") This SLA is ___________. **Master Agreement Reference (if applicable):** ___________ ## 1. Service Description **Service Name:** ___________ **Service Type:** ___________ **Service Description:** ___________ **Service Hours:** ___________ ## 2. Uptime Guarantee **Monthly Uptime Commitment:** ___________ **Uptime Measurement:** ___________ **Excluded from Uptime Calculation:** (a) Scheduled maintenance windows (with at least ___________). (b) Force majeure events (natural disasters, war, government action). (c) Issues caused by Client's systems, configurations, or third-party integrations. (d) Internet connectivity issues outside the Provider's network.

Fields (54)

effective date
date · required
provider name
text · required
client name
text · required
sla relationship
select · required
master agreement ref
text
service name
text · required
service type
select · required
service description
textarea · required
service hours
select · required
uptime target
select · required
uptime measurement
select · required
maintenance notice
select · required
maintenance window
select · required
p1 response
select · required
p1 resolution
select · required
p2 response
select · required
p2 resolution
select · required
p3 response
select · required
p3 resolution
select · required
p4 response
select · required
p4 resolution
select · required
support channel
select · required
support url
text
l1 escalation
text · required
l2 escalation
text · required
l3 escalation
text · required
account manager
select · required
reporting frequency
select · required
review meetings
select · required
credit tier1
select · required
credit tier2
select · required
credit tier3
select · required
credit tier4
select · required
max credit
select · required
credit request window
select · required
backup frequency
select · required
backup retention
select · required
rpo
select · required
rto
select · required
dr test frequency
select · required
breach notification
select · required
compliance
select · required
change notice
select · required
term
select · required
renewal term
select · required
renewal notice
select · required
termination notice
select · required
chronic failure
select · required
governing state
select · required
venue county
text · required
provider signer name
text · required
provider signer title
text · required
client signer name
text · required
client signer title
text · required

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Send this template with cryptographic proof

Every signed document gets PAdES-LTA digital signatures, dual RFC 3161 timestamps, and a tamper-evident evidence package sealed in WORM storage.

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